> For the complete documentation index, see [llms.txt](https://mieter.immodio.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://mieter.immodio.app/en/faqs.md).

# FAQs

Find answers to your questions here.

<details>

<summary><strong>What is Immodio?</strong></summary>

Immodio is software that makes the **entire letting and property management process digital and efficient**. Your landlord, property manager or estate agent uses Immodio to manage the letting process professionally and **simplify communication with you as a tenant**, from your application to your ongoing tenancy.

**With Immodio, tenants can manage everything relating to their home quickly and digitally:**

* Book viewing appointments
* Submit your rental application online
* Sign the tenancy agreement digitally
* Access important documents at any time, such as your tenancy agreement, confirmation of residence or handover reports
* Communicate directly with the landlord

</details>

<details>

<summary><strong>Is my data secure in Immodio?</strong></summary>

Yes. Your data is encrypted throughout transmission and storage.\
It is stored exclusively in modern data centres within Europe that are certified to ISO 27001.

</details>

<details>

<summary><strong>Is Immodio free for tenants?</strong></summary>

Yes. Immodio is generally free for tenants to use.

</details>

<details>

<summary><strong>Do I need to register to use Immodio?</strong></summary>

Yes. To use all tenant features, you need to register once. Your landlord, property manager or estate agent will provide the link. Find more information [here](/en/erste-schritte/registrieren.md).

</details>

<details>

<summary><strong>What should I do if I have forgotten my login details?</strong></summary>

On the login page, click **“Forgot password?”** to set a new password. The link will be sent to your registered email address.

</details>

<details>

<summary><strong>How can I request a viewing appointment?</strong></summary>

To book a viewing appointment, you need a **personal link** from your landlord, property manager or estate agent. This link takes you directly to the viewing schedule for the property. Find more information [here](/en/anleitung/bewerbung-auf-eine-wohnung/1.-besichtigungstermin-anfragen.md).

</details>

<details>

<summary><strong>How can I tell the landlord that I am no longer interested?</strong></summary>

If you decide not to rent a property during the application process, you can let the landlord know under [**“Applications”**](/en/anleitung/bewerbung-auf-eine-wohnung.md) by clicking **“No longer interested”** in the relevant application. The landlord will be notified.

</details>

<details>

<summary><strong>How can I apply for a property?</strong></summary>

After the viewing, you will receive a **notification from the landlord** if they are interested in letting the property to you. You can then **submit your application digitally through Immodio**. You can check its current status at any time under [**“Applications”**](/en/anleitung/bewerbung-auf-eine-wohnung.md) in your Immodio account.

</details>

<details>

<summary><strong>How can I reserve a property?</strong></summary>

Once you have received an offer from the landlord, you can reserve the property by clicking [**“Reserve property”**](/en/anleitung/bewerbung-auf-eine-wohnung/3.-wohnung-reservieren.md) under [**“Applications”**](/en/anleitung/bewerbung-auf-eine-wohnung.md). By reserving, you make a binding commitment and the landlord starts preparing the tenancy agreement.

</details>

<details>

<summary><strong>How can I view my draft tenancy agreement?</strong></summary>

Once the tenancy agreement has been prepared, you will receive an email notification. You can find the draft in Immodio under [**“Tenancies”** ](/en/anleitung/mietverhaltnisse.md)in the **“Documents”** tab by clicking [**“View draft”**](/en/anleitung/bewerbung-auf-eine-wohnung/mietvertrag-unterschreiben.md#entwurf-anzeigen).

</details>

<details>

<summary><strong>How can I sign my tenancy agreement?</strong></summary>

Under [**“Tenancies”**](/en/anleitung/mietverhaltnisse.md) **> “Documents”**, sign the draft tenancy agreement by clicking **“Sign”**. If there are several applicants, everyone must sign before the agreement is sent to the landlord for countersignature. Find more information [here](/en/anleitung/bewerbung-auf-eine-wohnung/mietvertrag-unterschreiben.md#mietvertrag-unterschreiben).

</details>

<details>

<summary><strong>Where can I find all the documents relating to my tenancy?</strong></summary>

Under [**“Tenancies”**](/en/anleitung/mietverhaltnisse.md) in your Immodio account, you will find all important documents for your tenancy in the **“Documents”** section. These include:

* Your tenancy agreement
* [The confirmation of residence](/en/wissen/glossar-fur-mieter.md#wohnungsgeberbestatigung)
* [Handover reports](/en/wissen/glossar-fur-mieter.md#uberbelegung)

</details>

<details>

<summary><strong>How can I delete my Immodio account?</strong></summary>

You can delete your account yourself at any time.\
Go to the **person icon** at the top right and select **“My data”**. In the expandable menu, you will find the **“Delete account”** button. Please note that all your data will be permanently removed and cannot be recovered.

</details>

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<summary><strong>How can I view my data?</strong></summary>

Go to the **person icon** at the top right and select **“My data”**. Under **“My data”**, you will also find the **“Export all data”** button.

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